BZO Help & Support Center — New Delhi, India

How Can We Help You Today?

BZO is India's only brand that takes care of your complete business technology stack — from a billing counter to a full enterprise. Whether it's software, hardware, drivers, or a custom implementation, our team is always a message away.

Don't Wait. Get Instant Support — Right Now.

WhatsApp, Call, or Chat — your issue gets resolved, not queued.

All BZO Systems Operational · Support Team Online

BZO Hardware Ecosystem

India's Only Brand That Handles
Your Complete Business Tech Stack.

Most companies sell you software. Some sell hardware. BZO does both — under one brand, backed by one team, supported by one phone number. From a thermal receipt printer on a billing counter to a full enterprise POS setup with RFID-enabled inventory tracking — BZO plans it, installs it, and supports it long after deployment.

Engineered and powered by Codex Hammer Inc. — a Digital Transformation and Enterprise IT firm — the BZO hardware range is heavy-duty, India-tested, and built for businesses that can't afford downtime. Small kirana stores, large retail chains, supermarkets, hospitals, banks, high-volume billing counters — the same product line, scaled to your exact requirement.

Thermal Label Printer Barcode Scanner RFID Tags & Inlays NFC Tags UHF Label Reader POS System Smart Kiosk Retail Automation India
BZO Hardware At a Glance
Receipt Printer
Label Printer
Barcode Scanner
POS System
RFID & NFC
Biometric Devices

BZO Hardware Range

Every Device Your Business Needs.

Receipt Printer
High-speed thermal receipt printers for billing counters, POS systems, and retail checkout. 58mm and 80mm rolls. Fast, silent, reliable.
Best for: Small–medium retail shops, supermarkets, restaurants, pharmacies, utility billing counters, banks.
BZO Hardware Download Driver
Label Printer
Print product labels, price tags, barcode stickers, and shipping labels. Direct thermal and thermal transfer. Supports all standard label sizes.
Best for: Retail & wholesale, warehouse inventory, pharma batch labels, food packaging, garment & footwear brands.
Inventory Ready Enquire Now
Mobile Printer
Bluetooth-enabled portable thermal printers for on-the-go billing. Lightweight, battery-powered, and compatible with BZO POS app on Android.
Best for: Food trucks, café deliveries, field sales agents, pop-up stores, logistics & last-mile delivery teams.
Field Ready Enquire Now
POS System (Touch Terminal)
All-in-one touch POS terminals with built-in receipt printer, cash drawer port, scanner port, and BZO software pre-loaded. Heavy-duty. Enterprise grade.
Best for: Large retail chains, supermarkets, restaurants, hospitals, hotels, and high-volume billing environments.
Enterprise Grade Enquire Now
Barcode & QR Scanner
1D/2D barcode and QR code scanners — wired USB and wireless Bluetooth. Fast scan, low-light performance, plug-and-play. Compatible with BZO POS and ERP.
Best for: Retail, grocery, warehouse inventory, pharma, logistics, and any BZO software deployment.
Plug & Play Enquire Now
Smart Kiosk (Self-Service)
Self-service touch kiosks for billing, check-in, order placement, token generation, and customer-facing displays. Reduces queue, reduces staff dependency.
Best for: Hospitals (OPD check-in), airports, government offices, supermarkets, food courts, and ticketing counters.
Self-Service Enquire Now
Digital Standee
Floor-standing digital display panels for promotions, menus, announcements, and customer communication. Easy content management via BZO dashboard.
Best for: Retail showrooms, restaurants, hospitals, hotels, banks, and event venues.
Digital Display Enquire Now
Digital Advertising Panel
Wall-mounted smart advertising display panels for in-store promotions, brand communication, and customer engagement. Remote content management.
Best for: Retail chains, franchise outlets, malls, food courts, hospitals, and corporate spaces.
Smart Display Enquire Now
RFID Tags, NFC & UHF Readers
Complete RFID ecosystem — RFID tags & inlays, NFC tags, UHF label readers, smart card readers, and RFID-enabled inventory tracking integrated with BZO ERP.
Best for: Warehouse automation, garment & retail tagging, hospital asset tracking, library management, access control.
Retail Automation Enquire Now
Smart Card & RFID Reader
Contactless smart card readers for employee access, customer loyalty cards, patient ID cards, and secure entry control. Integrates with BZO HMS and HRMS.
Best for: Hospitals, corporate offices, educational institutions, banks, and hotel key card systems.
Access Control Enquire Now
ESSL + BZO Biometric Device
BZO-integrated biometric attendance devices powered by ESSL technology. Fingerprint, face recognition, and card-based attendance — directly synced with BZO HRMS payroll.
Best for: Factories, offices, retail chains, hospitals, schools — any business with employee attendance management.
HRMS Integrated Enquire Now
POS Accessories & Supplies
Cash drawers, thermal paper rolls, label rolls, printer ribbons, EAS security systems, office supplies, and all POS peripherals — sourced and delivered by BZO.
Best for: Any business running BZO hardware — reorder supplies easily through BZO support.
All Accessories Order Supplies

Driver Download

BZO Printer Range

Download the latest drivers and configuration tools for BZO receipt printers, label printers, and POS hardware. Compatible with Windows 7, 10, 11 and Android.

Thermal Printer Driver
Windows 7/10/11 · 58mm & 80mm
POS Setup & Configuration Tools
Cash drawer, scanner, display setup

Troubleshooting Guide

Self-Help Resources

Fix the most common hardware issues step by step — without waiting for a support call. Covers printers, scanners, cash drawers, and POS terminals.

  • Self Test Page & Print Verification
  • Blank / Faint Print Fix
  • Printer Configuration & Reset
  • Cash Drawer & Scanner Connection
  • Network & Bluetooth Pairing
Get Guided Help

Warranty & Support Ticket

Official Warranty Program

BZO hardware ships with manufacturer warranty. Any defect, fault, or repair need — open a ticket, get a reference number, and we handle the rest.

Warranty Covers
Hardware defects · PCB failure · Print head issues · Power supply faults · Manufacturing defects
Open Warranty Ticket

Remote Support

We Connect to Your Screen
and Fix It — Live.

No jargon, no ticket queues, no waiting. Our engineer connects to your device via your chosen remote tool and resolves the issue in real time — while you watch every step.

AnyDesk
Fast, lightweight, and our most recommended tool for BZO remote sessions. Share your ID — our engineer connects in seconds. No account needed.
Download AnyDesk
anydesk.com
UltraViewer
100% free and beginner-friendly. Just run it, share your ID — no installation, no sign-in. Perfect for first-time users or low-bandwidth connections.
Download UltraViewer
ultraviewer.net
TeamViewer
Industry-standard enterprise remote tool with file transfer and high-security encryption. Best for complex enterprise-level setups and longer sessions.
Download TeamViewer
teamviewer.com
On-Call Support
Prefer talking? Call us directly. Our support engineers will walk you through any issue step by step over the phone — no remote tool needed.
Call Now
+91 89207 38593
How Remote Support Works — 4 Steps
1Download a tool above 2WhatsApp or call us 3Share your remote ID 4Engineer connects & fixes it live

BZO Software Suite

Every Product. One Brand.
Full Support — Always.

BZO is not just a billing app. It's a technology brand that delivers end-to-end digital transformation for every kind of business — small to enterprise. Every product is built, maintained, and supported directly by the team at Codex Hammer Inc. — no third parties, no outsourced support.

Smart Retail Engine
BZO POS

GST-compliant billing, barcode scanning, inventory management, and multi-store control — built for every kind of retail business from fashion to pharmacy.

  • GST & Non-GST billing in 15 seconds
  • Barcode + Batch & Expiry tracking
  • Multi-store management
  • WhatsApp / Print A4, A5, 2–3 inch
Manufacturing & Enterprise ERP
BZO MFG / ERP

Full-scale ERP for manufacturers, wholesalers, and enterprise businesses. Production, procurement, inventory, accounting, and BI dashboards in one system.

  • Accounting & Finance
  • Procurement & Supply Chain
  • BOM & Production Management
  • Business Intelligence Reports
Healthcare Management System
BZO HMS

360° hospital and clinic management — OPD, IPD, lab, radiology, pharmacy, EMR, blood bank, and all speciality departments under one platform.

  • OPD & IPD Management
  • Lab, Radiology & Diagnostics
  • Pharmacy & Inventory
  • EMR & Patient Records
Hotel & Hospitality Management
BZO PMS

Reservation, front desk, guest lifecycle, billing, OTA integration and channel management built for hotels, resorts, and hostels.

  • Reservation & Front Desk
  • Guest Lifecycle Management
  • OTA & Channel Integration
Restaurant Management System
BZO RMS

POS, table management, kitchen order tracking (KOT), inventory and cost control for restaurants, cafes, QSR, cloud kitchens and food trucks.

  • POS & Fast Billing
  • Table & Order Management
  • Kitchen Order Tracking (KOT)
Workforce Intelligence Platform
BZO HRMS

Complete employee lifecycle — recruitment, payroll, compliance, attendance (biometric-integrated), and performance management.

  • Recruitment to Exit
  • Payroll & Compliance
  • Biometric Attendance Sync
Software Support Available Via
Remote Desktop WhatsApp Email On-Call Ticket System

Get In Touch

Every Way to Reach Us.

The BZO support team responds within minutes — not days. Pick the channel that works best for you and we'll take it from there.

WhatsApp Support
Fastest response. Send a message, screenshot, or video — our team replies within minutes. Available 24/7.
Chat Now
Phone Support
Speak to an engineer directly. Mon–Sat, 9AM–7PM. Instant issue resolution over a single call.
+91 89207 38593
Email Support
For detailed queries, feature requests, and billing issues. Attach logs or screenshots for faster resolution.
Email Us
Remote Desktop Support
Our engineer connects to your system via AnyDesk, UltraViewer, or TeamViewer and fixes it live — no technical knowledge needed.
Remote Help
Raise a Support Ticket
Log your issue for warranty claims, hardware repair, or complex software bugs. Get a reference number and track resolution.
Raise Ticket
On-Site Support & Installation
For hardware installation, enterprise setup, or custom implementations — our team visits your location across major Indian cities.
Request Visit
Support Hours
Mon–Sat: 9:00 AM – 7:00 PM IST  ·  WhatsApp: 24 / 7
Support Team Online Now

Powered by Codex Hammer Inc.

The Only Brand in India That Covers
Your Full Business Stack.

BZO stands alone in India as a brand that delivers both enterprise-grade software and heavy-duty hardware under one roof, supported by one team that picks up the phone. You don't manage three vendors for your POS, your printer, and your billing software. You call BZO — and BZO handles it all.

From a single kirana billing counter to a multi-branch manufacturing ERP with RFID inventory tracking, biometric attendance, and custom digital signage — Codex Hammer Inc. engineers, deploys, and supports every component. Digital transformation is not a buzzword for us — it's what we've been doing for Indian businesses across every scale and sector.

Hardware + Software
Complete stack, one brand
Custom Implementation
Tailored to your workflow
Real Support Engineers
No bots. No outsourcing.
SME to Enterprise
Scales at any size

Common Questions

Support FAQ

Go to the Product Support tab above and click "Download Drivers". This opens the BZO driver download page where you can choose your printer model (58mm or 80mm) and operating system (Windows 7, 10, or 11). Need installation help? WhatsApp us — our team will guide you remotely, step by step.

The most common reason is the thermal paper is loaded upside down — thermal paper only prints on one side (the coated side). Flip the roll and try again. If it still prints blank, run a self-test by holding the Feed button during power-on. If that test page also prints blank, contact us for a remote support session.

Download AnyDesk, UltraViewer, or TeamViewer from the links above. Then WhatsApp or call us. Share your remote session ID — our engineer connects to your screen and resolves the issue live. You can watch every action and disconnect at any time. We never store access credentials or connect without your permission.

BZO POS is the right choice for any retail business — fashion, grocery, electronics, pharmacy, kirana stores, footwear, cosmetics, and more. It handles GST billing in 15 seconds, barcode scanning, batch & expiry tracking, inventory management, and WhatsApp invoice sharing. Visit the Software Support tab above for the full product overview.

WhatsApp us at +91 89207 38593 with your device model, purchase date, a description of the issue, and a photo or short video showing the problem. Our team will raise a support ticket, verify your warranty, and arrange repair or replacement. Most hardware claims are processed within 3–5 business days.

Yes. BZO supplies a complete retail automation hardware range including RFID tags and inlays, NFC tags, UHF label readers, smart card readers, barcode scanners, and EAS (Electronic Article Surveillance) systems. All hardware integrates directly with BZO POS and ERP software for real-time inventory tracking. WhatsApp us for a quote.

Phone and remote support is available Monday to Saturday, 9:00 AM – 7:00 PM IST. WhatsApp support is available 24/7 — messages received outside business hours are picked up first thing in the morning. Enterprise clients with critical uptime requirements can contact us for extended SLA arrangements.

Absolutely. Codex Hammer Inc. specialises in custom business technology implementations — from a tailored retail POS for a multi-chain brand to a full manufacturing ERP with RFID inventory, biometric HR integration, and digital signage. No template, no compromise. WhatsApp us to start the conversation.